Basic Return Policy (within 30 days of date of shipment)
Wicked Customs can accept, for exchange or return, items which were purchased direct from us within the last 30 days and are in new resalable condition at Wicked Customs discretion, not a guaranteed approval. Restocking fees may apply. This excludes non-standard and custom products.
A written return authorization must be obtained from our returns department which can be reached [email protected]
Products that are returned without an appropriate return authorization number will not be accepted and returned to the sender at sender’s expense. The customer is responsible for all shipping fees associated with returns.
If you need to cancel your order and it has already been processed, shipped, assembled or received in our warehouse there may be a restock fee. Every effort will be made to cancel your order, however, order cancellation is subject to Wicked Customs cancellation policy. If the product has been special ordered, is a non-stock item or is being built to customer specifications it may be non-cancelable or subject to a minimum restock fee of 10%. Once an order is shipped it cannot be canceled and the Basic Return Policy applies.
Non-Standard and Custom Products
Non-standard and custom products are non-cancelable and non-returnable. Non- standard or custom products are defined as products that are special order, custom orders, orders built to customer’s specifications, assembled or modified products, products not stocked by Wicked Customs or orders for value-added products.
Condition of Return
Products returned must be new, unused/unopened, and in their original undamaged boxes with original packing material and product literature. All returns will be inspected upon arrival to our warehouse.
Currently, we ship only to United States through the website. International orders can be placed by special order by calling us direct.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. If your item is not available, production is usually 30 days from order. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We abide by the shipping company schedule of pick up days, times and holidays observed. If you are not aware of these please visit FedEx and UPS websites to see thier schedules. Overnights placed after 12pm EST for in stock items will ship the next available shipping day for express.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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